Client Agreement

Client access and use of www.MyDoctor.com.hr website (hereinafter MyDoctor) and its services bind Client to this Agreement. GHC may modify this Agreement at any time and any modifications made to this Agreement will be effective immediately upon posting on the site. The Healthcare packages offered by GHC in association with the premier MyDoctor Treating Institutions/Doctors in Croatia will be provided by this Agreement.
 

The Client/Patient or his / her family members / relatives / escorts / friends making the booking on behalf of the Client / Patient shall read carefully the terms and conditions mentioned herein before filling and signing the Agreement form. The terms and conditions as set out in the Agreement form are also set out in the Package quote, a copy of which has been provided to the Client/Patient or his / her family members / relatives / escorts / friends making the booking on behalf of the Client/Patient. The Client/Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Client/Patient) shall sign this document. The signing of the Agreement document by the Client/Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Client/Patient) shall mean acceptance in totality of the terms and conditions contained herein by the Client/Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Client/Patient). The signed Agreement documents with payment receipt shall be binding on the Client/Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Client/Patient) and shall constitute a contract between GHC and the Client/Patient (and his / her family / members / relatives / escorts / friends making the booking on behalf of the Client/Patient) on the Client/Patient (and his / her family members / relatives / escorts / friends making the booking on behalf of the Client/Patient) signing the terms and conditions document and making payment towards the Package.

GHC reminds Client that all kind of Healthcare procedures, transplants, replacements or surgical or otherwise carry certain risks and therefore Client and the GHC-associated Treating Institutions/Doctors have to agree about the anticipated outcome of the procedure to be undertaken.
 

Treating Institutions/Doctors within Premier MyDoctor Network
GHC does not control or operate any Treating Institution/Doctors, neither does it operate or control any facility or service provided by the Treating Institution/Doctors mentioned in the Medical Treatment Package. GHC takes care in selecting all the ingredients in the Medical Tourism Package and has no control whatsoever in running the Treating Institution/Doctors and hence, GHC can not be made liable / responsible for any delay, default, failure, improper services / deficiency in services provided by the Treating Institution/Doctors and / or for any injury, sickness, accident, discomfort, death, loss or damage of any kind whatsoever which may arise due to any act of negligence, deficiency or default in services, of the management or employees of the Treating Institution.

The Treating Institution/Doctors shall be solely responsible for all treatment to be provided by it to the Client/Patient, including but not limited to surgical, medical, wellness, beauty and all related queries, opinions and complications and GHC shall not be responsible for the same.
Any emergency, complication or medical requirement, of whatsoever nature, arising with regard to the Client/Patient’s treatment due to the Client/Patient’s present or past illness or the side effects / allergy of / to drugs or lack of adequate treatment, pre, during or post treatment will be the absolute responsibility of the Treating Institution and / or the treating Doctor, as the case may be, and GHC shall not be responsible for the same. GHC is not to be held responsible for the damage caused by a medical mistake made by the Treating Institution/Doctors or any other mistake of the medical personnel.
 

No Warranties
Information accessed through MyDoctor's website and other touch points is presented in summary form and is not exhaustive. GHC makes no warranties or representations as to its accuracy or completeness. This information is provided "as is" without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for particular purpose, or non-infringement.

The information accessible from MyDoctor web site and other communication contains forward-looking statements that involve risks and uncertainties, including statements with respect to the potential benefits of a medical procedure, and successful treatment of a medical condition of the patient. Actual results may differ materially from those indicated by such forward-looking statements.
 

Application for the treatment / procedure
The patients' applications sent via our web site or requested by phone call are received by GHC' Patient Information Center. Our advisors are trained to answer general questions about the procedures and terms of the service. If the patient has questions related to medical issues, the advisor will pass the questions on to the professional and the answers back to the patient.
 

Quotations
The amount fixed by GHC on the first stage is an estimate. The decisive amount will be confirmed after the face to face consultation.It is important to insist that the original estimate may be slightly modified after the personal evaluation carried out by the professional, once the patient has arrived in Croatia. All exchange with the Patient Information Center is free of charge and it does not represent any kind of agreement between GHC and the patient.

Items included in the quotation
The quotation for a standard medical trip includes the fees for the medical team, pre surgical studies/lab work, hospitalization and rehabilitation, when available. However, a customized medical trip may also include the fees for accommodations, assistance service and within city transportation. All the items will be presented in detail in the quotation sent to the patient.

The quotation does not include:

• airline tickets
• inter-city transportation
• accommodation for the person accompanying the patient

Reservations
Once the date for the trip and all the details concerning the medical services have been agreed upon, the patient will have to make a payment that will be 10% of the package's total cost. Once the reservation has been made, the patient will be referred to the Patient Care Center.
 

Before the trip
The Patient Care advisors will be in charge of planning the medical trip. The advisors will ask the patient for his/her medical record and related information in order to evaluate whether the patient is fit for undergoing the treatment required.

Preexisting diseases
Patients with preexisting diseases will have to make an extra deposit (apart from the package) that will be used for the specific analysis required by his/her condition or for hiring specialized medical staff to assist the patient during the procedure.
The deposit will be reimbursed to the patient if no extra services related to his/her preexisting condition is needed.
 

Unforeseen complications
If the compulsory medical studies show that the patient suffers from a preexisting condition or disease that may interfere with the procedure but of which the patient has no previous knowledge:

• the patient will be informed about his/her medical condition and about the possible consequences the procedure will have on his/her health,
• the patient will have to pay a deposit (apart from the package) that will be used for specific analysis or for hiring specialized medical staff,
•  the deposit will be reimbursed to the patient if no extra services related to his/her preexisting condition are needed.

GHC-associated medical providers will not perform any procedure that might have negative effects on the patient's health without taking all the necessary precautions.

Confirmation of the dates:
The Patient Care Center will confirm by e-mail the consultation and treatment dates. The patient will have to make the payment of the remaining 90% on arrival in Croatia, before the procedure begins.
 

Arrival in Croatia
The patient will arrive at the designated Airport. A Companion will receive the patient and take him/her to the hotel where he/she will stay.

The patient will be given a file in which he/she will find the trip's schedule, as well as detailed documentation about the procedures that he/she will have to sign before the treatment.

The assistants we provide are not exclusive, they are assigned according to availability, that is, one assistant may receive you at the airport whereas another will go with you to the medical consultation.

It is possible for the patient to have an exclusive assistant, but this service has an additional cost.
 

First consultation
After the first consultation with the physician, the date and time for the treatment will be confirmed. If on the first consultation the need for additional procedures arises, the Patient Care advisors will prepare a new quotation.
 

Follow-up
After the procedure, the physician will set appointments for the follow-up care and will inform the patient about the special precautions he/she will have to take when he/she returns home.
 

Departure
The patient will be taken to the airport by the Companion on the day of his/her departure.
After the trip The Patient Care advisors will get in touch with the patient to check on his health and well-being.
 

Cancellation policy

• Cancellation of the trip before travelling
  If for any reason the patient decides to cancel the trip after having paid the deposit or the total package's cost, GHC offers three alternatives:
  • The trip and services are cancelled and GHC reimburses the total package's cost after deducting the administrative cost of 5%.
  • The patient may use the amount paid as a credit. The credit will expire in six months and may be used to pay any service offered by Indicure.
  • The patient may transfer the payment to another patient
• Cancellation of the service once in Croatia
  If once in Croatia the patient decides not to go ahead with the procedure hired, he will be reimbursed the amount corresponding to the procedure. If the professional advises the patient not to undergo the procedure due to medical reasons, all the expenses incurred until the moment the physician makes this decision will be charged, but the rest will be returned to the patient. The patient will be informed about the expenses incurred. If special supplies were bought for the patient (prostheses or bandages, for example), he/she can take them with him/her.
• Rescheduling:
  If the patient must postpone the trip due to personal reasons after the deposit was made (10% of the package’s total cost), he/she may ask for a reschedule. GHC will stick to the original price for 4 months after the date in which the trip was postponed, but once that period elapses, the package's price could be modified. The deposit will be held and considered as payment on account. The patient may ask for a rescheduling of the consultation dates only twice.
• Payment transfer to a third party
  A patient, who has cancelled the trip after having made the payment, may transfer the money to a third party. In order to do this, the patient must state the recipient's personal information and the treatments this person wishes to undergo. The new patient will be given a new quotation. The deposit made by the original patient will be deducted from the total cost You agree to indemnify, defend and hold harmless Global Health Consulting and its affiliates and their respective officers, directors, employees, agents, licensors, suppliers and any third-party service providers against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any information you provide or from any violation of this Agreement by you.
• Jurisdiction
  Customer hereby agree that any kind of dispute arises by using this Agreement, the same be governed by the laws of state of Croatia without regard to its conflict of law provisions. Customer agrees to personal jurisdiction in the state Croatia.